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Field Service Operation

VENDIS Workforce Management for Field Service Operation

VENDIS Workforce Management Software is a cloud-based application that has been designed for Corporations and Small Medium Business (SMB) or Enterprises (SME) that have field technicians or operators whose number ranges from tens to hundreds or even thousands of people.

Commonalities among our Customers (Corporations or SMBs, SMEs) are

  • They have several field personnel starting from tens to hundreds or thousands
  • Each field person has to visit customers or job sites to conduct or perform the task, job or service call
  • Each field person has to perform standard procedures such as repair, maintenance or other services
  • Reports have to be made on each visit
  • Optionally billing/invoice has to be issued to customers

VENDIS Workforce Management is designed to make the above repetitive processes more efficient:

  1. manage routes for field persons to perform
  2. enable supervisors/administrators to assign specific job/task in the task list to field operators
  3. enable supervisors/administrators to monitor and track in real-time the daily/weekly/monthly job progress and performance
  4. enable Executives or General Managers to obtain visibility into the overall business operation to allow corrective actions to be performed